PRIVACY POLICY    

LHHL Trading Co. LLC, a company registered in the United Arab Emirates with company license no. 1116536
We keep our privacy notice under regular review, so please check back from time to time to ensure that you stay informed about what we’re doing with your personal information. Our websites may include plug-ins and applications. Clicking on those links or enabling those connections may allow others to collect or share personal information about you. We don’t control those third-party websites and aren’t responsible for their privacy statements. Please take care when you leave our websites, and we encourage you to read the privacy notice of every website you visit.

The information we collect about you:

We may collect, use, store and transfer different kinds of personal information about you which we’ve grouped together as follows: Identity Information includes your first name, last name, username or similar identifier, and title.

Contact Information includes billing address, delivery address, email address and telephone numbers.

Financial Information includes bank account and payment card details. Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Information includes internet protocol (IP) address, your login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites.

Profile Information includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. Usage Information includes information about how you use our websites, products and services. Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How we collect information:

Purpose/Activity

Type of information

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(a) Performance of a contract with you

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy notice

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, information analysis, testing, system maintenance, support, reporting and hosting of information)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use information analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing and promotional offers from us:

We want you to be able to make choices about how we use your personal information, especially when it comes to marketing and advertising. You’ll receive marketing communications from us if you’ve requested information from us (e.g. by signing up to our newsletter) or if you’ve purchased products from us and haven’t opted out of receiving marketing. Either way, if at any time you change your mind and don’t want to receive marketing messages from us, you can tell us to stop by sending us an email on info@lhhl.ae

Sharing your information:

We use a number of different suppliers to provide elements of our service for us. These include: IT suppliers; payment processors; fulfilment companies; email marketing platforms and enterprise management platforms. In some circumstances we’re legally obliged to share personal information with third parties. For example, to comply with a court order. Other times, we share personal information to protect the rights, property or safety of us or others. For example, to prevent fraud and reduce credit risk. In any scenario, we’ll satisfy ourselves that our sharing is lawful.

How long we keep your information:

We’ll only keep your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We might keep your personal information for a longer period in the event of a complaint or if we reasonably believe there’s a prospect of litigation in respect to our relationship with you.

Retention, deletion and accessibility:

To request user’s data deletion, please send a request to info@lhhl.ae

Deletion of user’s Data as soon as reasonably possible in the following cases:

a. When customer’s Data is no longer necessary for a legitimate business purpose that is consistent with these Terms and all other applicable terms and policies;

b. If the platform stop operating the product or service through which the Platform Data was acquired;

c. When META request therealargancompany.com delete the Platform Data for the protection of Users;

d. When a User requests their Platform Data be deleted or no longer has an account with therealargancompany.com (unless therealargancompany.com Data has been aggregated, obscured, or de-identified so that it cannot be associated with a particular User, browser, or device);

e. When required by applicable law or regulations;

Cookie Policy:

Our website uses Cookies to keep track of services you have used, to record registration information regarding your login name and password, to record your online preferences, to keep you logged into the Website, and to simplify purchase procedures.

A “Web Cookie” is a string of information which assigns you a unique identification that a website stores on a user’s computer, and that the user’s browser provides to the website each time the user submits a query to the website. therealargancompany.com also uses Web Cookies to track the pages that users visit during each Website session, both to help us improve your experiences and to help therealargancompany.com understand how our Website is being used. As with other Non-Personally-Identifying Information gathered from your use of the Website, therealargancompany.com occasionally analyzes and discloses this information gathered using Web Cookies in aggregate form, to help therealargancompany.com, its partners, and others better-understand how our Website is being used.